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Refund Policy

REFUND POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

We do not accept returns for refund or exchange, at the exception of items damaged in transit. It is the customer's responsibility to measure to meet the correct sizes. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at support@doctorknees.com with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
Doctor Knees is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Doctor Knees will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@doctorknees.com

Shipping
To return your product, you should email support@doctorknees.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Cancelling Orders
If you plan to cancel your order you must do so before the order ships, otherwise wait for the product and email support@doctorknees.com for a return address once the product is received by you. Please do not open the product outside of it's original packaging or we cannot offer a refund

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